Here at ABC PrintRoom we strive to ensure your experience with us is as simple and stress free as possible. From business cards to baby announcements, you put your trust in us to deliver your order on time and as you’ve envisioned. Perfection is the goal but unfortunately, from time to time errors may occur, but rest assured we stand behind our product AND our customers. We will work with you to resolve issues as quickly and efficiently as possible. If there is anything less than exceptional about the physical aspects of your order (printing, cutting, finishing quality) please contact our customer service team within 2 days of the receipt of your order.
Please include the following information:
- First and Last Name Associated with the Order
- Order Number
- A Description of the Issue Including Pictures
- Your Weekday Contact Information – Phone and Email Address
A customer care representative will be in touch with you as quickly as possible to arrange the best solution for the issues you are experiencing.
While your satisfaction is our primary concern, there are some instances that are out of our control. ABC PrintRoom cannot guarantee anything out of the direct control of our manufacturing process. This includes but is not limited to:
- Errors in spelling, grammar or typography that have been submitted by the customer at checkout. (Please triple check all copy prior to submitting your order)
- Reduced quality due to the customer’s use of low-quality or low-resolution uploaded images or designs.
- Errors made by the customer in the selection of product, design template, quantity, stock and finishing options.
- Design errors caused by the customer’s activities involving the movement of text, placement of uploads or dimensions and sizes of uploaded files.
- Delays in the receipt of your order caused by the shipping carrier.
While these issues are out of our control, we are still here for our customers. Our commitment to you means we’re in this together.